Online or phone payment by Credit/Debit Card are to be made prior to dispatch of orders.
Orders placed will be delivered within a maximum of 14 days unless we have discussed alternative terms with you.  We aim to dispatch orders within 48hours provided we have the product in stock as you have requested it.  You will usually be advised by email if an item is out of stock. read more...

We deliver to the UK and EU countries only.

Delivery - We do everything possible to make your shopping with us a positive and pleasant experience.  Your order is packed with great care so that you receive it in perfect condition.  If you are not home to receive a postal delivery, it should be collected from the depot within 24 hours as we cannot be held responsible for any spoilage which occurs. 
Courier Deliveries - You will be advised by email once your package has been dispatched.  Delivery is on the day after dispatch up to 5.30pm.  If you are not available to receive courier deliveries, we cannot be held responsible for any charges incurred for re-delivery or re-direction or spoilage resulting from delayed delivery.  Any specific delivery instructions should be emailed to us at the time of ordering.  Please note that courier deliveries are not undertaken on Saturdays.  Orders placed late on Thursday or on Friday will be dispatched on Monday.

If your delivery address differs from the Cardholder's address, please supply full details including landline phone number.

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We reserve the right to amend our advertised prices without prior notification both for products and delivery costs.
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Complaints - All complaints will be dealt with on merit and are to be made by email within 24 hours of receipt of your order, giving full details of condition of goods and packaging.  Shortage in the order must be advised within 24 hours of delivery.  Claims and complaints made after this period may not be entertained.
If you are dissatisfied with any product, please contact us at sales@biltongdirect.co.uk within 24 hours of receipt.  We undertake to respond within 24 hours to your complaint and to replace any faulty product within 14 days.
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We undertake to protect your privacy as fully as possible and to only use that information which you provide us with for lawful purposes in accordance with the Data Protection Act 1998.  The information we collect will be used for the purpose of processing your order and will not be passed to any third party.
You have the right to refuse any further contact for advertising purposes by telephone or email.  We do not store your data online. read more...